We want you to love your toy. If something isn’t right, we’re here to help make it simple.

  • 30-Day Guarantee: You have 30 days from the date your package arrives to request a return or exchange.
  • Condition: Items must be unused, in their original condition, and packed in original packaging.
  • Damaged or Incorrect Items: If your item arrives damaged or the wrong product was sent, email us at support@cell-crazy.co.uk with a photo, and we’ll replace it right away at no extra cost.
  • Refund Processing: Once received and inspected, refunds are credited back to your original payment method within 3–5 business days.